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Customer Centricity in Healthcare

Customer Centricity in Healthcare

Category: Documents
Released: April 05, 2018
Connect the ROI Dots with a Customer Experience Value Strategy

Connect the ROI Dots with a Customer Experience Value Strategy

Category: Data & Analytics
Released: January 26, 2015
Case Study: Making the Consumer-centric Transformation

Case Study: Making the Consumer-centric Transformation

Category: Health & Medicine
Released: January 18, 2015
Five Steps in Healthcare's Social Media Agenda

Five Steps in Healthcare's Social Media Agenda

Category: Health & Medicine
Released: January 18, 2015
Prepare for the Unexpected: How to Deliver Outstanding Customer Experiences with Every Interaction

Prepare for the Unexpected: How to Deliver Outstanding Customer Experiences with Every Interaction

Category: Documents
Released: January 18, 2015
The Pathway to a World-Class Chat Program

The Pathway to a World-Class Chat Program

Category: Business
Released: January 18, 2015
Measuring the Value of Trust for Health Insurers

Measuring the Value of Trust for Health Insurers

Category: Health & Medicine
Released: January 17, 2015
Navigating the Roadmap to Trustability

Navigating the Roadmap to Trustability

Category: Health & Medicine
Released: January 12, 2015
Banking’s Most Important Currency: Customer Trust

Banking’s Most Important Currency: Customer Trust

Category: Economy & Finance
Released: December 14, 2014
The Personalization Revolution: Policyholder Acquisition & Retention in a Digital World

The Personalization Revolution: Policyholder Acquisition & Retention in a Digital World

Category: Economy & Finance
Released: November 11, 2014