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![Electronic Commerce Research and Applications Volume 3 Issue 4 2004 [Doi 10.1016%2Fj.elerap.2004.05.001] Tony Ahn; Seewon Ryu; Ingoo Han -- The Impact of the Online and Offline Features](https://static.cupdf.com/doc/330x215/577ccfd41a28ab9e7890af3e/electronic-commerce-research-and-applications-volume-3-issue-4-2004-doi-1010162fjelerap200405001.jpg)
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