Business Customer Experience is the Ultimate Competitive Advantage

1. SalesChannel Europe ©2013 All rights reservedwww.flickr.com/photos/maestropastelero/258000448 2. Problemthe 3. Internally-focusedThinkingCustomerExperienceThe End2Endvs…

Business Customer Experience is the ultimate Competitive Advantage

1. SalesChannel Europe ©2012 All rights reservedwww.flickr.com/photos/maestropastelero/258000448 2. theProblem 3. Internally-focusedThinkingvs The End2End CustomerExperience…

Business Tipping the Funnel

1. How do you get your messagethrough the clutter? 2. Tipping the funnelJosh Bernoff & Charlene Li Josh Bernoff & Ted Schadler 3. Influence is spreadthrough social…

Business The 5 Myths of Selling Hosted Services to SME Customers

1. www.flickr.com/photos/squeakywheel/252715820 2. Myth = unproven or false collective belief www.flickr.com/photos/1suisse/3504595493 3. Myth = unrecognised barrier to success3…