Chapter 1 Paloma Santos was furious. Her parents had just told her that the family was leaving their home in Spain and they were moving to England! Sixteen-years-old Paloma…

Slide 1 Welcome back to what I hope will be a faster moving part or two. So no recap for you. Letâs just get moving. âGrandoo, whatâs Mom doing back there?â âWell, grandkidlet,…

World Usability Day Usability: What is it? âForm follows function-that has been misunderstood. Form and function should be one, joined in a spiritual union.â - Frank Lloyd…

Net Promoter Score â An Introduction Net Promoter Score® â A Brief Introduction We talk to lots of people about Net Promoter Score and there are many mis-conceptions…

BLRâs Safety Training Presentations Back Safety Session Objectives You will be able to: Understand how back injuries occur Prevent back injuries Use proper lifting, load…

How to capture what truly motivates healthcare consumers.

A seminar offered to the International Business Brokers Association and given at several conferences from November 2006 until April 2008. Requires 32-page word document to…

Presentation I gave to an MBA class at George Fox University on what I feel are the 3 imperatives to managing a modern business.

UX Speakeasy Conference Presentation, San Diego, March 31, 2012. Creating a winning User Experience Strategy. Strategic User Experience design process.

Examining combs what do they tell you