Documents TQM BOOK

Preface Total Quality Management a heartfelt approach to doing things right 1997 Edition © 1997 With revisions in 1999 A Textbook By Bruce E. Winston School of Business…

Documents 7906205-TQM-BOOK

Preface i Total Quality Management a heartfelt approach to doing things right 1997 Edition A Textbook By Bruce E. Winston © 1997 With revisions in 1999 School of Business…