Increasingly, people are using digital in every aspect of their life. Good or bad customer service? Consumers share about their experience on Twitter. Horrible food? They…

PowerPoint Presentation The Role Social is Playing in Customer Service Today, Tomorrow & Forever Tricia Gellman Sr. Director SMB Solutions /tricia.gellman @triciagellman…

Increasingly, people are using digital in every aspect of their life. Good or bad customer service? Consumers share about their experience on Twitter. Horrible food? They…

Social Marketing Analytics A New Framework for Measuring Results in Social Media A Joint Research Presentation With: SOCIAL MARKETING ANALYTICS: A New Framework for Measuring…

1. Predicting the Next News Trends:The Advent of Intelligent Media Analysis Angela Jeffrey, APR Vice President Integrated Media, VMS Member, IPR Commission on PR Measurement…

Build Your Network Before You Need Them B2B Social Media Usage Amit Klein Feb â10 #isbsm 1 Social Media is more effective for B2C then B2B companies? 2 B2B vs. B2C Longer…

1. 24  Social  Listening  Tools,   Tips  &  Hacks  To  Enhance   Marketing  for  eCommerce   Entrepreneurs with  Yulia  V  Smirnova,   ecommerce  marketer…

1. Introduction to Social Media Amit Klein November ’09 www.amitklein.com twitter.com/amitklein 2. What is Social Media? 3. “ Social Media is aconversationsupported by…

1. Introduction to Social Media Amit Klein November ’09 www.amitklein.com twitter.com/amitklein 2. What is Social Media? 3. “ Social Media is aconversationsupported by…

1. bye bye it- we’ll miss you Matt hooper 2. BYE BYE IT- we’ll miss you Matthew Hooper@Vigilantguy 3. Matt Hooper• 1987-1990 Jr.Verification Analyst Yellow Pages Company•…