Documents Mgt370 Chap 9

9-1 You should be able to: 1. Define the term quality as it relates to products and as it relates to services 2. Identify the determinants of quality 3. Explain why quality…

Documents Chapter 9

PRODUCTIONS/OPERATIONS MANAGEMENT Chapter 9 Management of Quality Chapter 9: Learning Objectives You should be able to: Define the term quality as it relates to products…