Documents ITIL V3 Intermediate Complete Certification Kit (the AoS)

ITIL® V3 : Release, Control & Validation Best Practices Foreword____________________________ As an education and training organization within the IT Service Management…

Documents Sample: for table of content and first chapters please click ...

1. Six Sigma for it management – a pocket guide Six Sigma for IT Management – A Pocket Guide 2. About the ITSM Library the publications in the itSm Library cover best…

Education eDem 2013 Presentation

1. Synthesizing a Criterion for SOA Reference Architecture to sustaineParticipation Muntazir Mehdi, Arkadiusz Stasiewicz, Lukasz Porwol, Deirdre Lee, Adegboyega Ojo 5th December…