Documents A Caller Should Be... CONFIDENT - Believe in yourself ENTHUSIASTIC - Believe in USF! PREPARED - Know...

Slide 1 Slide 2 A Caller Should Be... CONFIDENT - Believe in yourself ENTHUSIASTIC - Believe in USF! PREPARED - Know the facts A GOOD LISTENER – 2 Way Communication is…

Documents Elements of a Perfect Call

A Caller Should Be... CONFIDENT - Believe in yourself ENTHUSIASTIC - Believe in USF! PREPARED - Know the facts A GOOD LISTENER â 2 Way Communication is Key POSITIVE - Smile…