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Slide 1Distributed User Support and the Gemini Observatory HelpDesk Simon Chan and Phil Puxley SPIE March 2000 Slide 2 Overview Gemini user support model and rationale for…

Documents CHAPTER 6 User Support Management CTS 217: Computer Training & Support.

Slide 1 CHAPTER 6 User Support Management CTS 217: Computer Training & Support Slide 2 Chapter Objectives In this chapter, students will learn about:  The mission…