Slide 1 Understanding Social Media What the heck is social media. I hate the term. It is right up there with web 2.0, but it seems we are stuck with it. Driven by seminal…
VENUE: CAPE TOWN INTERNATIONAL CONVENTION CENTRE SUNDAY, 31 OCTOBER 2010: GOLF DAY and EXHIBITORS OPENING FUNCTION MONDAY, 1 November 2010 to TUESDAY, 2 November 2010: 2…
Metrics How to implement metrics for IT service management 571 9.2 How to implement metrics for IT service management W e are often too busy to ask for directions. Implementing…
1 ISO/IEC JTC1/SC2/WG2 N3485R L2/08-270R 2008-08-04 Universal Multiple-Octet Coded Character Set International Organization for Standardization Organisation Internationale…