1. People Process TechnologyGoals• Increased Transparency – into workflow and agent performance.• Workforce Management – insight and control of WFM• Metrics Accuracy…
Slide 1 Slide 2 A Hidden Markov Model Framework for Multi-target Tracking DeLiang Wang Perception & Neurodynamics Lab Ohio State University Slide 3 2 Outline l Problem…
A Hidden Markov Model Framework for Multi-target Tracking DeLiang Wang Perception & Neurodynamics Lab Ohio State University * Outline Problem statement Multipitch tracking…