Documents C HAPTER 2 D OES TQM/CQI W ORK IN H EALTH C ARE ? McLaughlin and Kaluzny, Continuous Quality...

CHAPTER 2 DOES TQM/CQI WORK IN HEALTH CARE? McLaughlin and Kaluzny, Continuous Quality Improvement in Health Care, 3rd Ed. MUCH EXPERIENCE, MIXED RESULTS Really not controllable…