1. 1 “TOTAL QUALITY MANAGEMENT IN MAINTENANCE OPERATIONS” By CW2 Todd D. Brown Indiana Army National Guard Field Maintenance Shop (FMS) # 3 2 May 2012 To Louis M. Swiczewicz,…
Slide 1 Chapter 6: TQM Tools and Techniques. Slide 2 Objectives At the end of this topic, you should be able to DEFINE and EXPLAIN QFD, Benchmarking, Kanban, JIT. DESCRIBE,…