1. Narrative in Health Care – TellingThe Story of Quality Patient Care Dr. Vincent Lam, CCFP Emergency Physician, Toronto East General Hospital, Lecturer, Universityof…

Slide 1 By: Amanda Young Slide 2 Grief is the physical, emotional, somatic, cognitive and spiritual response to actual or threatened loss of a person, thing or place to which…

In the spring of 2003, it felt like Toronto was coming apart at the seams. Ordinary people walked the streets in surgical masks and staff at Toronto East General Hos- pital…

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1. The Scarborough Hospital:Focusing on ExcellenceDr. John Wright President and CEO1 2. Agenda• Highlighting our recent successes• Understanding our current situation•…