1. What the Heck did my CIO just say? Bren BoddyHelp Desk ManagerExchange Bank 2. About me… 30 yrs Customer ServiceManagement experience Creator of Super Help Desk…
1. © 2014 Jacada, Inc. All rights reserved. Jacada Agent Scripting Managing the art of the conversation 2. © 2014 Jacada, Inc. All rights reserved. AGENDA Introductions…