1. Introduction to Fire Protection 3rd Edition 2. Chapter 7 Fire Department Administration 3. Objectives Describe the six principles of command List and describe the six…

1. Introduction to Fire Protection 3rd Edition 2. Chapter 7 Fire Department Administration 3. Objectives Describe the six principles of command List and describe the six…

Customer service Basic concept of customer service Basic communication skills of dealing with customers 1. What is customer service? How a company deals with its consumers…

Slide 1 Customer service Basic concept of customer service Basic communication skills of dealing with customers Slide 2 Review Do you think companies spend most of the time…

Customer service Basic concept of customer service Basic communication skills of dealing with customers Review Do you think companies spend most of the time and energy attracting…