Documents 110706_SERVIQUALBFDfd

Research PAKISTAN BUSINESS REVIEW JULY 2011 Assessing the Service Quality of Some Selected Hospitals in Karachi 266 ASSESSING THE SERVICE QUALITY OF SOME SELECTED HOSPITALS…

Documents Service Quality

Objectives After studying this unit you should be able to: a define service quality, a identify the reasons for a different approach to service quality, a explain the determinants…