Slide 1 Slide 2 1 Telephone Etiquette Facilitator Mae Martin Slide 3 2 Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings…
Slide 11 Telephone Conversation Slide 2 2 Today's technology allows you to handle more customer service calls than ever before. But when telephone personnel lack call…
1.1 Telephone Etiquette Facilitator Mae Martin 2. 2 Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings as a caller and…
Telephone Etiquette 1 1 2 Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings as a caller and receiver Project the Companies…
Chapter 1 Introduction Meaning of Management Control: process by which managers influence other members of the organization to implement the organizational strategies. It…