Healthcare Leadership cusp marlies van dijk april 8 2014 final

1. Leadership in CUSP Marlies van Dijk BC Patient Safety and Quality Council 2. Complex adaptive systems are composed of many interdependent, heterogeneous parts that self…

Healthcare Culture Change: Not as easy as it sounds

1. Identify Culture • Communication • Behavior • Rituals • Tolerance From Dr. Scott Ellner, St Francis Hospital & Medical Center, presented June 27, 2013 2. Culture…