Documents SYMIAN: Analysis and Performance Improvement of the IT Incident Management Process Group 5 Presented...

Slide 1SYMIAN: Analysis and Performance Improvement of the IT Incident Management Process Group 5 Presented by Xiao ZHENG Jiaming GUO 09/10/2012 Slide 2 OUTLINE  1. Introduction…

Documents SYMIAN: Analysis and Performance Improvement of the IT Incident Management Process

ARCHITECTURE AND IMPLEMENTATION SYMIAN: Analysis and Performance Improvement of the IT Incident Management Process Group 5 Presented by Xiao ZHENG Jiaming GUO 09/10/2012…