Slide 1 Chapter 11 Customer Relationship Management and Supply Chain Management Slide 2 Chapter 11 Case 1 Amazon Case 2 VIP Auto Appearance Center Slide 3 Chapter…
Universidad Gabriela Mistral. Supply Chain Managment. …
1. Contemporary Issues of Managment: Basic Concepts of Balance Score Card, Bench Marking, BPO, BPR, ERP, CMM, Six Sigma, TQM, JIT, MRP, MIS, Performance Management, Supply…
Handfield, R., Nichols, E. (1998). Manejando el flujo de materiales a lo largo de la cadena de suministro. En Introduction to supply chain management (pp. 1-36) (183 p.)…