What it means to be customer-centric; how mobile devices, apps and social networks transform behaviors of customers and require new analytics and new commitments from organizations
1. Busting SilosBoosting CommunitiesModels of Engagement on a Connected PlanetPeter CoffeeVP for Strategic Research – Salesforce@petercoffee 2. Stolen From BMW’s Winter…
1. It’s About The CitizenMeeting changing needs...and rising expectationsPeter CoffeeVP for Strategic Research – Salesforce@petercoffee October 2014 2. “Cloud” Cuts…