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Business How To Thrive In A World of Connected Customers

What it means to be customer-centric; how mobile devices, apps and social networks transform behaviors of customers and require new analytics and new commitments from organizations

Technology Busting Silos, Boosting Communities

1. Busting SilosBoosting CommunitiesModels of Engagement on a Connected PlanetPeter CoffeeVP for Strategic Research – Salesforce@petercoffee 2. Stolen From BMW’s Winter…

Government & Nonprofit It's About The Citizen - Changing Needs and Rising Expectations

1. It’s About The CitizenMeeting changing needs...and rising expectationsPeter CoffeeVP for Strategic Research – Salesforce@petercoffee October 2014 2. “Cloud” Cuts…