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Documents PROGRAM EFFECTIVENESS: SELF-EVALUATION TOOLS FOR LONG- TERM CARE OMBUDSMAN PROGRAMS FEBRUARY 29,...

Slide 1 PROGRAM EFFECTIVENESS: SELF-EVALUATION TOOLS FOR LONG- TERM CARE OMBUDSMAN PROGRAMS FEBRUARY 29, 2012 Slide 2 Overview of the Self-Evaluation and Continuous Improvement…

Documents Grievances: complaining hard and often in the Australian higher education sector

Grievances: complaining hard and often in the Australian higher education sector THINK.CHANGE.DO Number of complaints against universities received by Ombudsmen Reasons for…