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Documents Competence Management and Knowledge-Based Routing for Call Center Operations T. Rakotobe-Joel, J....

Slide 1 Competence Management and Knowledge-Based Routing for Call Center Operations T. Rakotobe-Joel, J. Thomas, N. Dzhogleva Logistics and Operations Research laboratory…

Documents Dan Klores Communications Public Relations Capabilities Overview November 13, 2006.

Slide 1 Dan Klores Communications Public Relations Capabilities Overview November 13, 2006 Slide 2 2 Contents  The DKC Facts  The DKC Difference  DKC & Sprint…