Slide 1N ATIONAL C USTOMER S ERVICE W EEK 2010!!! Nora Osman Director of Support Services Emblem Health Slide 2 A GENDA What is NCSW? When is NCSW? Why celebrate NCSW? Who…
1. Maker Culture andAcademic Libraries 2. What is Maker Culture?DIY 3. DIY + Open 4. Innovation, Teaching& Learning Spaces 5. Community 6. "Our wildest dream was…