1. Customer-Defined Service Standards Factors Necessary for Appropriate Service Standards Types of Customer-Defined Service Standards Development of Customer-Defined Service…

1. September 2012 At your leisure The new shopping centre experience has leisure at its heart ● Digital shift UK shopping centres are embracing technology ● High street…

Slide 1ÊCOMM 2009, closing Session, Slide 1 Slide 2 ÊCOMM 2009, closing Session, Slide 2 New Definition of Mobility Management The definition of Mobility Management (MM)…

Slide 1Mobility Management: Value for money Contributions by Walter Bien, Jan Christiaens Moderated by Graham Lightfoot (Mendes GoCar Limited) ECOMM 2009 May 15 – Donostia/San…

Slide 1Guidelines for the Evaluation von MM Programmes EvaMM Timo Finke RUTH Guidelines for the Evaluation of Mobility Management Programmes EvaMM Handlungsleitfaden für…

Slide 1slide 1 ECOMM 2009 San Sebastián 13-15th May 2009 The planning simulation workshop in Slovenia: process and results Aljaž Plevnik, Urban Planning Institute, Ljubljana,…

Slide 1Encouraging Car Free Leisure How to influence visitor behaviour A presentation by Olivia Morris – Policy and Campaigns Officer October 2005 Slide 2 Introduction…

Slide 1Update on Water activities EIONET CCIVA Tuesday 22/5/2012 Brussels Slide 2 Update on Water activities ClimWatAdapt & on-going studies Blueprint Expert Group Climate…

Slide 1ERDF INNOVATIVE ACTIONS 1 The role of Innovative actions in sustainable regional development Jean-Pierre Berg European Commission Regional Policy Directorate General…

Slide 1Regional Policy 2011 Annual reports EU Overview reporting 23/11 – MS Evaluation Network REGIO B2 – Evaluation and European Semester J Walsh / A Abdulwahab Slide…