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Documents Using Predictive Analytics for Customer Intent Mining

1. Using Predictive Analytics for Customer Intent Determination INFORMS Annual 2014 © 2013 24/7 Customer, Inc. All rights reserved. CONFIDENTIAL Sunday, February 8, 2015…

Documents The Changing Face of the Contact Centre

Slide 1 The Changing Face of the Contact Centre 18th September 2013 How is your contact centre changing? 1950s – first ACD systems emerged to handle central operator enquiries…