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Technology Trends in the next generation contact center-original

1.   2. Trends in the Next-Generation Contact Centers Automated Customer Contact Solutions Balaji Sundara Director, Product Management 3. Agenda Converged Business TransactionsWeb…

Technology Enabling a Dynamic IT Infrastructure

1. Reducing IT Cost and Complexityvia Grid, SOA & Virtualization Enabling a Dynamic IT Infrastructure 2. The Situation: Look Familiar? 3. IT Architecture Challenges Application…