1. Pascal Spelier, May 7th 2014 Digital Customer Experience, two steps ahead 2. 2 3. 3 Three drivers for change Changing customer behaviour New technology Changing regulations…
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Slide 1 MultiChannel Retailing By Thia Mullen and Jennifer Hill Slide 2 Why are Retailers using Multiple Channels to Interact with Customers? Customers want to interact…
PowerPoint Presentation MultiChannel Retailing By Thia Mullen and Jennifer Hill Why are Retailers using Multiple Channels to Interact with Customers? Customers want to interact…