Slide 1 Slides for Chapter 11 1 Contribution of Services Industries to Global GDP The concept of service Grönroos (2001: 7) defines the service concept as: â.. an activity…
Slide 1 Slides for Chapter 11 1 Contribution of Services Industries to Global GDP The concept of service Grönroos (2001: 7) defines the service concept as: â.. an activity…