Total Quality Management What is Quality? l Is a product’s or service’s ability to satisfy the needs and expectations of the customer l Quality is “fitness for use”…
1. A collaboration of: How Smart Grid Metrics will Define the Modern Utility Chris Chen San Diego Gas & Electric 2. • ECC 6.0, EHP5 • Regulated Electric & Gas…
1. A collaboration of: CenterPoint Energy’s CRM Business Case for Customer Vision Stephenie Howard CNP Business Process Improvement Manager Kim Rich CNP IT Solution Manager…
1. Bridging the gap between IT and the business through enhanced IT financial understanding and transparency Michael Adams Director, IT Advisory, KPMG LLP Marcus Murph Senior…
1. Inspiration 2. Source:http://www.zeri.org 3. Ability to access support, care, and services Ability to pay bills Number of overdue payments Amount of stress Likelihood…
Slide 1Is access to the SAFE strategy equal for men and women? Paul Courtright, DrPH Kilimanjaro Centre for Community Ophthalmology Tumaini University/KCMC, Moshi, Tanzania…
Slide 1PCCYFS 2012 Annual Spring Conference Best Practices for Working with Dependent Teenage Mothers Presented By: Natalie Bilynsky Cherenne Peoples Northern Home for Children…