Documents P. K. Kannan Ralph J. Tyser Professor of Marketing Science The Robert H. Smith School of Business...

Customer Relationship Management: The Roadmap The Future of Service: An Extrapolation of the Present or a Paradigm Shift? P. K. Kannan Ralph J. Tyser Professor of Marketing…

Documents The Future of Service: An Extrapolation of the Present or a Paradigm Shift?

Customer Relationship Management: The Roadmap The Future of Service: An Extrapolation of the Present or a Paradigm Shift? P. K. Kannan Ralph J. Tyser Professor of Marketing…