Technology ITIL Overview

1. ITIL V3 A Quick Overview- Including 2011 Updates How to Make It Work To Your Benefit 2. Agenda Introduction ITIL V3 Overview ITIL V3 – 2011 Updates The five…

Documents ITIL V3 A Quick Overview- Including 2011 Updates

I How to Make It Work To Your Benefit ITIL V3 A Quick Overview- Including 2011 Updates 1 Agenda Introduction ITIL V3 Overview ITIL V3 â 2011 Updates The five (5) promises…