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1. UNIT- I PRINCIPLES OF QUALITY MANAGEMENT 2. What you will know… Definitions of Quality Theories of Deming, Moeller and Crosby Service and Product Quality Customer Orientation…

Business Gap Xiss

1. Existence of GAP Model inXISS 2. Presented by: Pranay Sarawgi (09) Bharat Jaiswal (16) Vijay Mishra (36) Madhushudhan (51) Mukesh Agrawal(54) Gaurav kumar(57) Chandan…