Business The Government Role in improving Service Quality in Public Sector: The Case of the Emirates Identity...

1. Sunday24 June 2012The Government Role in improving Service Quality in Public SectorCase: Emirates Identity AuthorityCustomer Service Conference, Sunday – 24 June 2012,…

Documents Perceptions of Service - Zeithaml (Edited)

Chapter 4 Customer Perceptions of Service 73 Customer Perceptions How customers perceive services, how they assess whether they have experienced quality service, and whether…