1. Follow us @Socitm www.socitm.net/knowledgehub Highlights July 2015 2. Highlights: July 2015 Welcome to Nadira Hussain! Nadira’s three aims for her year as Socitm President…
A. Parasuraman, Valarie A. Zeithaml, & Leonard L. Berry Reassessment of Expectations as a Comparison Standard in Measuring Service Quaiity: implications for Furtiier…