Documents OPSM 405 Service Management

OPSM 405 Service Management Class 15: Yield management: introduction Koç University Zeynep Aksin [email protected] Service Delivery System Customer Demand Limited Capacity…

Documents OPSM 405 Service Management

OPSM 405 Service Management Class 19: Managing waiting time: Queuing Theory Koç University Zeynep Aksin [email protected] Telemarketing: deterministic analysis it takes 8…

Documents OPSM 405 Service Management

OPSM 405 Service Management Class 5: Introduction to Service Quality Chapter 8 Koç University Zeynep Aksin [email protected] Defining Service Quality Specifications Company:…

Documents OPSM 405 Service Management

OPSM 405 Service Management Class 2: Introduction: Service encounters Koç University Zeynep Aksin [email protected] The service system Customer needs Service organization…