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Business Experience from Implementation of ISO 20000

1.Experience from implementation of ISO 20000:2005Viktorija DoncevaTrajkovski & Partners Management ConsultingOhrid, May 20092. ContentsIntroduction 3. Law regulation…

Technology What is an ITGP Documentation Toolkit?

1. What is an ITGP Documentation Toolkit?Alexandra Thurman IT Governance Ltd www.itgovernance.co.uk 2. What are ITGP DocumentationToolkits?• IT Governance Toolkits will…

Technology 7 Key Elements for Operation Quality Improvement

1. 7 Key Elements for Operation Quality Improvement TC Shea Quality & Security Management Director, Global Managed Services 2. 2 Content • Quality Challenges • The…