Slide 1 Slide 2 Slide 3 Slide 4 Cloud Sprawl Virtual Sprawl Shadow IT / Rouge IT Death of the Perimeter Consumption Culture / Management Change to a consumption model culture…
Slide 1 Slide 2 Slide 3 38 sessions at TechEd talking about some aspect of “Hybrid” Slide 4 OPTIMIZED DATA CENTER Well Managed Infrastructure & Applications CLOUD…
Slide 1 Information Technology Infrastructure Library (ITIL) History, Concepts and Alignment to CobiT and ISO 20000 Slide 2 Objectives: 1. Learn about the history of ITIL…
Slide 1 1 ITIL and ISO/IEC 20000 Mr. Steve Pratt Slide 2 2 Introduction and Agenda What is IT Service Management? What is ITIL and what are the benefits? What is ISO 20000?…
Slide 1 Process and the Service Desk: Peter Baskette ([email protected]) & Bill Cunningham [email protected] http://www.wcunning.com Driving Consistency and Quality…
Slide 1 Lecture 3 Information System Development IT Service Management Slide 2 Learning Objectives Demonstrate how building new systems produces organisational change. Identify…
Slide 1 Lecture PROFESSIONAL INSTITUTIONS IT Service Management Slide 2 Aim of Lecture To enable students to show an understanding of the role of professional codes of conduct…