Documents IT Service Management Implementation Overview

IT Service Management Implementation Alan McSweeney Objectives • Describe • Describe service management framework service management processes November 26, 2009 2 Agenda…

Documents CMDB IT Process and Workflow Automation Service Maps Integrated Platform for Orchestrating People,.....

Slide 1 Slide 2 Slide 3 CMDB IT Process and Workflow Automation Service Maps Integrated Platform for Orchestrating People, Process, and Technology Self Service Portal Automated…