Technology Agile Lean Scrum ITIL V2

1. Scrum Information Technology Infrastructure Library (ITIL) &Agile/Lean and Scrum Copyright © 2008 Russell Pannone. All rights reserved. 2. Service Delivery A service…

Documents Lesson 2 Study Guide

1.Lesson 2 Service Management As A Prac�ce ITIL® V2-V3 Manager’s Bridge 2. Lesson 2 Study Guide – Service Management As a Practicewww.itiltrainingzone.comLesson 2…