1. ITIL: Service Transition Improving IT Implementations and Creating Value for our Customers Jeff Locke HP Education Services 2. ITIL Refresher 3. What does the following…
Slide 1 ITIL in a Nutshell ITIL v3 vs 2011 What’s New? NetCom Learning Presents Slide 2 Donna Holt ITIL Expert NetCom Instructor Subject Matter Expert ITIL in a Nutshell…
Business Process Reengineering Our Business Process Reengineering (BPR) team has developed a proven methodology to implement ITIL in your organization to reach its service…