New Ways of Listening To Our Users: LibQUAL+ 2004 @ Queenâs What Is LibQUAL+ ? Web-based tool for assessing library service quality. A tool for identifying areas for service…

Veterans Affairs Canada A Client Centred Service Approach 2003 Service Improvement Initiative Global Objectives Achieve a minimum 10% increase in client satisfaction on specific…

New Ways of Listening To Our Users: LibQUAL+ 2004 @ Queenâs What Is LibQUAL+ ? Web-based tool for assessing library service quality. A tool for identifying areas for service…

Veterans Affairs Canada 2003 National Client Satisfaction Survey Service Improvement Initiative Global Objectives Achieve a minimum 10% increase in client satisfaction on…

Tell Us How the Library Can Serve You? LibQUAL+ @ Queenâs and Western Presented by Sam Kalb, Queenâs, and Margaret Martin Gardiner, Western What Is LibQUAL+ ? Web-based…