Slide deck from my #Devlove session at Tokyo covering #ServiceDesign, Information Architecture, and an Enterprise Architecture framework. Latest blog post on this presentation:…

Whether it's healthcare, energy, tech, or even governmental, services are the way people experience, consume, and pay the output of most organizations. This diverse…

Success at retail is about creating great experiences. Just like dating. Sources: 1. 2011 Rightnow Customer Experience Impact Report 2. Harbor Industries: Industry Trends…

At Liquid Agency we're interested in the potential of design to improve the human condition, and we appreciate innovations that offer us new and better ways to interact…

1. 09Empowering Brand Ambassadors toR-E-S-O-N-A-T-E“Advocacy happens when customers talk favorably about a brand or defend it without beingasked to do so. They just love…

SERVICE BLUEPRINTING PRESENTED BY, ARPAN KAKKAR KOMAL JAIN SERVICE PROCESS FLOW • method and sequence in which service operating systems work, how they link together to…

1. GEORGE EVANS – COMMERCIAL DIRECTOR ASIAPAC MARK SHERWIN – GLOBAL COMMERCIAL DIRECTOR 2. 5 sectors education membership organisations third sector financial services…

The Social and Economic Influence of Regional Newspapers in Troubled Times Dr Gary Graham Manchester Business School CRESC The University of Manchester Booth Street West…

1. MODULE 9 SERVICE“Religion that God our Father accepts as pure and faultless is this: to look after orphans and widows in their distress and to keep oneself frombeing…

Total Quality Management a continuous improvementprocess Table of Contents Introduction What is TQM? TQM beliefs Deming s fourteen points of TQM and his theory Characteristics…