Business Maximizing service profitability at optimized cost to serve: Next generation service process...

1. © 2014 Copyright Genpact. All Rights Reserved. © 2014 Copyright Genpact. All Rights Reserved. Maximizing service profitability at optimized cost to serve: Next generation…

Business Achieving “services” business process excellence: Metrics-driven best practices and innovation

1. © 2014 Copyright Genpact. All Rights Reserved. [email protected] Achieving “services” business process excellence: Metrics-driven best practices and…