1 Foreword This Exam Preparation book is intended for those preparing for the ITIL® V3 Foundation Exam. The Art of Service is an Accredited Training Organization for this…

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1 Copyright The Art of Service 1 Foreword This Exam Preparation book is intended for those preparing for the ITIL® V3 Foundation Exam. The Art of Service is an Accredited…

Document Version: 1.0 â 2013-10-01 PUBLIC ITIL ver.2011 with SAP Solution Manager 15 ITIL Pink Elephant certified processes mapped with SAP Solution Manager capabilities…

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1 Copyright The Art of Service 1 Foreword This Exam Preparation book is intended for those preparing for the ITIL® V3 Foundation Exam. The Art of Service is an Accredited…