1. TheSERVQUALModelBy Group-3 Section-C PGDM- Ist Year 2. Introduction Service quality is an approach to manage business processes in order to ensure full satisfaction…
1. SERVICE MARKETING 2. Services Service is any act or performance that one party can offer to another that is essentially intangible and does not result in any ownership…
Slide 1Add Company Name Improving Service Quality Workshop www.htc-consult.com Slide 2 Purpose of Today To provide you with an opportunity to explore ways to improve service…