Documents Effectively Measuring and Rewarding Customer Service Competency and Performance September, 2008...

Slide 1 Effectively Measuring and Rewarding Customer Service Competency and Performance September, 2008 Michael F. Maciekowich National Director, Astron Solutions, LLC www.astronsolutions.com…

Documents Effectively Measuring and Rewarding Customer Service Competency and Performance

Effectively Measuring and Rewarding Customer Service Competency and Performance September, 2008 Michael F. Maciekowich National Director, Astron Solutions, LLC www.astronsolutions.com…

Documents Effectively Measuring and Rewarding Customer Service Competency and Performance

Effectively Measuring and Rewarding Customer Service Competency and Performance September, 2008 Michael F. Maciekowich National Director, Astron Solutions, LLC www.astronsolutions.com…