Slide 1 Effectively Measuring and Rewarding Customer Service Competency and Performance September, 2008 Michael F. Maciekowich National Director, Astron Solutions, LLC www.astronsolutions.com…

Exceeding Customer Expectations Session Objectives Look at the role of PROMISES Review 3 rules of exceeding expectations Review external effect of poor internal service Discuss…

Exceeding Customer Expectations Session Objectives Look at the role of PROMISES Review 3 rules of exceeding expectations Review external effect of poor internal service Discuss…

Effectively Measuring and Rewarding Customer Service Competency and Performance September, 2008 Michael F. Maciekowich National Director, Astron Solutions, LLC www.astronsolutions.com…

w w w . s a m e e r a f r i c a . c o m YANA PRODUCT CATALOGUE 2010 - 2011 T H E S M A R T C H O I C E OUR VISION To be the leading Tyre solution provider in Africa by 2015.…

Effectively Measuring and Rewarding Customer Service Competency and Performance September, 2008 Michael F. Maciekowich National Director, Astron Solutions, LLC www.astronsolutions.com…